Providing Services to People with Disabilities
NGAM Canada LP is committed to providing services in a way that respects the dignity and independence of people with disabilities. We strive to give people with disabilities the same opportunity to access our services, and to benefit from the same services, in the same place and in a similar way as other people.
The purpose of this Policy is to outline the practices and procedures that will be followed by NGAM Canada LP in order to meet the obligations under the Accessibility for Ontarians with Disabilities Act (the “Act”) and specifically Regulation 429/07.
We will communicate with people with disabilities in ways that take into account their disability.
2. Assistive devices
People with disabilities may use personal assistive devices while obtaining any services provided on our premises. A person with a disability may enter any part of our premises that would otherwise be open to that person with an assistive device unless not allowed by law. If the device is not allowed by law, the person will be so advised and alternate options will be explored. If barriers to the use of an assistive device exist at any NGAM Canada LP premises that a person with a disability would otherwise be entitled to access, these barriers, where reasonably possible, will be removed.
3. Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on our premises except where animals are not allowed by law. Where an animal is not allowed by law, alternate options will be explored to provide the service to the person with a disability.
4. Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany him/her on our premises. Fees will not be charged for support persons. Depending on the nature of the service being provided and the information being disclosed, NGAM Canada LP may require the support person to sign a confidentiality agreement, agreeing not to disclose any information or documents obtained in his/her role as a support person to any third parties without the written consent of NGAM Canada LP and/or the person with the disability.
5. Training for staff
NGAM Canada LP will provide training to all staff who deal with third parties on our behalf, and all those who are involved in the development and approval of NGAM Canada LP policies.
Training will include:
- The purpose of the Act and the requirements of the customer service standard
- What to do if a person with a disability has difficulty accessing NGAM Canada LP’s services or premises to which that person would otherwise have access
- NGAM Canada LP’s policies, practices and procedures relating to persons with disabilities, including this Policy
Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
6. Notice of temporary disruptions
NGAM Canada LP will provide notice in the event of a planned or unexpected disruption to services or facilities that affects accessibility by people with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available.
The notice will be placed on NGAM Canada LP’s website.
7. Modifications to this or other policies
Where a NGAM Canada LP policy does not respect the dignity and independence of people with disabilities, the policy will be modified or revoked.
8. Feedback process
Anyone who wishes to provide feedback on the manner in which NGAM Canada LP provides services to people with disabilities, has questions about this Policy or has concerns regarding its application, can contact NGAM Canada LP by phone, e-mail, through our website or in person.
All feedback should be directed to firstname.lastname@example.org.
Where possible, concerns will be addressed immediately. However, some concerns may require time to address. Anyone submitting feedback can expect to hear back from NGAM Canada LP promptly with details on the resolution of the concern or, in more complex cases, on the steps being taken to resolve the concern.